Job Description
You will be responsible to perform a wide variety of tasks including evaluation, maintenance, installation and training to ensure the IP network performance meets organizational standards.

Responsibilities:
The responsibilites include, but not limited to;
Resolve network related calls as assigned by service desk in timely routine.
Handle problem escalations and communicate effectively with other Tiers and departments.
Develop or assist in development of service standards and implement operating procedures.
Conduct Network Performance Monitoring for entire Network Infrastructure through smart tools and methods developing security measures, troubleshooting and pro-active maintenance activities.
Ensure availability of Network Connectivity for all Data Centre servers and applications to meet our designated service up-time standards.
Design, implementation and support of network and systems projects.
Perform network administrative functions for WAN connectivity, International Sites and Multi-Homing Internet Gateways.
Meet with internal and external clients to setup system connectivity to other machines as required. under project guidelines. Also provide professional recommendation for efficient operations.
Interface with other teams for project and operational activities.
Build up skills to perform Remote diagnosis and resolution of problems for Metro sites and branches.
Develop and Maintain Network Infrastructure Documentation.
Ensure that work area is managed properly.
Ensure all equipment configurations are backed up and storage is ensured.
Conduct periodic review of issues throughout organization to summarize and propose solution.
Review the reports of network links, Internet bandwidth usage and health of network equipment.

Requirements:
Bachelors degree or preferably Masters Degree in Computer Systems Engineering or related Field. Industry standard certification will be preferred e.g. CCNA,CCNP.
Minimum 2-3 years of technical support experience with network design and support tools.
Understand requirements, develop solutions, follow procedures and communicate effectively with clients, vendors and management. Successfully prioritize daily activities and lead/complete projects on schedule.
Ability to work independently, remain organized, demonstrate strong leadership and possess. entrepreneurial skills in a team environment.
Thorough knowledge of network topologies.
Exceptional customer management skills, communication skills and the ability to articulate complex. technical situations and problems in a constructive and confidence building manner are required.
Understand requirements and successfully prioritize daily activities and lead projects.
Must be able to handle network equipment, configurations and common network technologies.

Apply
Please send your resume at human.resources@aku.edu and mark the subject with position number ” 10015915 “.
Only shortlisted candidates will be notified.