Job Description
You will be responsible for providing cost estimates to patient / attendant for Inpatient and Day surgery treatment, giving financial approval for admission / discharge, respond billing related queries, preliminary assessment for credit allocation / welfare support, and to ensure communication and collection of hospital dues before or by discharge of the patient, maintaining patient debts at an acceptable level.

Responsibilities:
Your responsibilities would include, but not limited to;
Provide estimated cost of treatment to customers for Inpatient and Surgical Day Care treatment, as per the hospital guideline.
Authorize admission / discharge as per credit guidelines by ensuring related documentation.
Resolve customers billing queries by giving explanation of charges, liaison with billing section where required.
Evaluate and forward eligible patients to welfare department by filling out patient financial evaluation form.
Close interaction with faculty for Accommodation Request Form related queries and regular feedback to ascertain the line of treatment of admitted patients, to establish revised cost.
Counsel with post discharge patients in consultation of credit and collection section as and when required.
Prepare and circulate Acknowledge of DebtLog, Discharge Hold List, Operation Room List daily to the Emergency department.
Responsible and accountable for Admission and discharge throughput with compliance of defined KPIs.

Requirements:
Bachelor’s in any discipline, post graduation will be preferred.
Minimum 2 years experience of customer handling / counselling in a service organization.
Business and customer oriented.
Good communication skill (both written and oral).
Ability to handle stressful situations.
Good interpersonal skills.
Analytical and decision making skills.
Knowledge of medical terminologies would be considered an advantage.
Able to work in day/night shifts.

Apply
Please send your resume at human.resources@aku.edu and mark the subject with position number 10012024 .
Only shortlisted candidates will be notified.